Highstreet Text Messaging Terms of Use & Privacy Policy
Last updated: April 2026
1. Overview
This document explains the terms and conditions and privacy practices that apply when you opt in to receive text messages from Highstreet Communities (“Highstreet,” “we,” “us”). By opting in or using our text messaging service, you agree to the terms outlined below.
2. Consent to Receive Text Messages
By opting in, you agree to receive SMS messages from Highstreet related to property management services, which may include maintenance updates, appointment reminders, community notices, and service alerts.
Message frequency varies. Consent to receive text messages is not a condition of tenancy or any service.
3. Message Costs
Highstreet does not charge for text messages. However, message and data rates may apply depending on your mobile carrier and plan.
4. Opting Out
You may opt out of receiving text messages at any time by replying STOP, END, UNSUBSCRIBE, or CANCEL to any message. After opting out, you will receive a confirmation message.
Opt‑out requests apply to the specific phone number or conversation thread.
5. Help & Support
For assistance, reply HELP to any message or contact us directly:
- Email: rent@gohighstreet.ca
- Phone: 1‑888‑938‑0323
6. Electronic Records
By opting in, you consent to the use of electronic records to document your agreement to receive text messages. You may withdraw this consent at any time by opting out.
7. Privacy Policy
Information We Collect
We may collect personal information such as your name, mobile phone number, email address, property‑related details, and the content of messages sent or received through our text messaging service.
How We Use Your Information
Your information is used only to:
- Provide property management services
- Communicate maintenance updates, reminders, and service alerts
- Respond to inquiries and support requests
- Meet legal or regulatory requirements
Text Messaging & Data Sharing
We use your information solely to operate and support our text messaging service.
We won’t share your information with third parties.
Information may be processed by trusted service providers (such as messaging platforms or mobile carriers) only as necessary to deliver messages and operate the service. These providers are not permitted to use your information for their own purposes.
Mobile opt‑in data and consent will never be sold, rented, or used for marketing or promotional activities.
Legal Disclosure
We may disclose information if required by law, regulation, or a valid legal request, or to protect the rights, safety, or property of Highstreet or others.
Data Retention & Security
We retain personal information only for as long as necessary to fulfill service and legal obligations. Reasonable administrative, technical, and physical safeguards are used to protect your information.
Your Choices
You may:
- Opt out of SMS communications at any time
- Request access to or correction of your personal information
- Contact us with questions about privacy or data use
8. Contact Us
For questions about these Terms or our Privacy Policy, please contact:
Highstreet Property Management
📧 rent@gohighstreet.ca
📞 1‑888‑938‑0323
9. Updates to This Policy
We may update this document from time to time. Any changes will be posted on this page with an updated effective date.